Shipping policy

Shipping Policy

Welcome to DSHCOM by PetJoy Essentials LLC. We are committed to providing reliable and affordable shipping for all pet care essentials.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive an order confirmation and shipping update once your order has been prepared.

Shipping Rates

Free Shipping

We offer:

Free standard shipping on all orders over $59.99 within the United States
Free local delivery/pickup within a 50 km radius of our local service area

Flat Rate Shipping

Orders below $59.99 are charged a flat shipping rate of $8.00 within the United States.

Local Delivery / Pickup

Customers located within our eligible local delivery zone (50 km radius) may qualify for free local delivery or pickup options during checkout, depending on availability.

Estimated Delivery Times

Standard Shipping: 3–7 business days
Local Delivery: Usually within 1–2 business days
Delivery times may vary during holidays, weather conditions, or carrier delays.

Order Tracking

Tracking information will be provided once your order has been shipped. Customers can monitor shipment status directly through the carrier tracking link.

Incorrect Address Information

Please ensure your shipping address is accurate before placing an order. DSHCOM is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by customers.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact our support team within 7 days of delivery confirmation so we can assist you promptly.